Help: AI Adoption Mapping and AI Adoption Coach
The Mapping
The Mapping is an online survey of your team leads. An AI agent analyses the answers, and we deliver a written Report.
After your payment completes, we email a setup link to the address you gave at checkout.
On the setup page you add your team leads and choose the one person who gives the pay ranges. You also set the date you want the answers in.
When you finish setup, we email you a link to a status page. It shows who has answered and what the Report is still waiting on.
What the Coach does each week
Each week an Ask goes out. An Ask is a bundled set of questions to the people we need answers from. It goes out on the weekday your team chose, Monday unless it picks another.
If someone has not answered, one Nudge follows. A Nudge is a reminder.
Four working days after the Ask, each KPI owner gets a Brief on their own KPIs.
On the last Friday of the month, your Sponsor gets the Roll-up, which is the written Monthly Review.
The Coach never acts in your systems. Your company does the work and makes every decision. A person at your company approves and carries out every recommendation.
Add or remove a person
Your Sponsor or AI Lead can add a person by emailing [email protected], or on your client page.
The monthly fee depends on your band. Your band is set by the number of active people on your list. Adding a person can move you into a higher band. If it does, you see the new monthly price before you save the change.
You can remove a person at any time.
Change or cancel
Your team can change its agreed list of projects on your client page. The Coach uses the changed list from its next weekly run.
You can cancel the Coach at any time. Cancel through Link, the payment service you paid with, or by written notice to [email protected].
A cancelled Coach stops at the end of the period you have already paid for. It keeps running until then.
Refunds
The refund rules are in section 7(g) of the Coach Terms and clause 4.5 of the Mapping Terms. Please read them there: /terms/ai-adoption-coach/v1.0 and /terms/mapping/v1.2.
Until work starts on the Mapping or the Coach, you can cancel it by emailing [email protected]. The Terms say when work starts.
For questions about a payment, a receipt or a charge, contact Link support: https://support.link.com/topics/sold-through-link.
Privacy and your data
Your information stays yours. We use it only to provide the service to you and for the staff review in the Coach Terms, section 9(f). We do not use it to train any model or for any other client.
Your company gives your staff the privacy notice in the Coach Terms (Schedule 1, Annex C) before the Coach starts processing their information.
Getting help
Email [email protected]. Support is written. There are no support calls or meetings.
If the Coach misses a run or sends a wrong message because of something on our side, we put it right at no charge.