AI Adoption Coach Terms

Effective 2 November 2026. This page: https://tigertiger.ai/terms/ai-adoption-coach/v1.0/

1. About these Terms

These Terms apply to every AI Adoption Coach subscription that Tigerwave Pte. Ltd. (UEN 202625880G), trading as TigerTiger ("we", "us"), provides to the company or other business that buys it ("you"). We provide the service. You buy it online from Sold through Link, LLC ("Link"), an affiliate of Stripe, which sells it to you as the merchant of record. In these Terms, the "checkout page" is the page where you pay. It shows your band and the fee. These Terms apply together with the checkout page and Schedule 1 (Data Processing). Everywhere in these Terms, "we" and "us" mean Tigerwave Pte. Ltd.

(a) These Terms cover only a subscription that you buy online, through the Buy button for your band on our website together with the Mapping (paragraph (g)), through the Buy button for your band on your client page, or that we invoice under paragraph 7(m). A business that buys on its own signed proposal and invoice is governed by that proposal and invoice instead of these Terms. A business with more than 100 people on its list buys by quote: email [email protected].

(b) You accept these Terms by pressing a Buy button. If you buy the Coach on its own, you press Buy for your band on your client page, next to the words: "By pressing Buy you accept the AI Adoption Coach Terms." If the Mapping is part of your first purchase (paragraph (g)), you press the Buy button for your band on our website, which says: "By buying, you agree to the AI Adoption Coach Terms and the AI Adoption Mapping Terms and confirm you're authorised to buy for your company." You buy the subscription from Link. These Terms are the contract between you and us for the service, and it starts when you complete checkout. If checkout does not complete, including because your card is declined or the Mapping payment fails, there is no contract. We keep a record of the version of these Terms you accepted, the time, and the email address you used. Buying the subscription online has the same effect as a signature on paper.

(c) The person who buys the subscription confirms that they are authorised to buy the subscription for you and to accept these Terms on your behalf, and that the details given at checkout are correct.

(d) We sell the AI Adoption Coach only to businesses, for their business use. By buying, you confirm that you are buying it for the purposes of your business and for no personal, family or household purpose.

(e) These Terms, together with the checkout page, are the whole agreement between you and us about the AI Adoption Coach. They replace anything said or written before you accepted them. Your purchase from Link is also covered by Link's terms for purchases "Sold through Link" (paragraph 7(h)). Where those terms deal with payment, billing, tax or refunds, they take precedence over these Terms. For everything else, including what we deliver, these Terms apply. If the checkout page and these Terms disagree, these Terms apply. The exceptions are your band, the fee and its currency. For these, the checkout page applies. Only you and we can enforce this agreement. No one else has any right to enforce it under the Contracts (Rights of Third Parties) Act 2001.

(f) Notices and requests under these Terms may be given by email. An email counts as written notice wherever these Terms ask for notice in writing. We send notices to the email address given at checkout. You send notices and requests to [email protected].

(g) The AI Adoption Coach cannot be bought without an AI Adoption Mapping. Your company needs a Mapping with us: one we have delivered the report for, or one it has bought and is waiting for the report of. A delivered Mapping report includes a Mapping report built on partial answers, and one from a Mapping done before these Terms or under a signed proposal. This applies to every purchase. If your company has a Mapping, you buy the Coach on its own. If it has neither done nor bought one, your first purchase is the Coach subscription together with the Mapping, in one purchase. The checkout page then also shows the Mapping fee, which you pay at checkout. We provide the Mapping part under the AI Adoption Mapping Terms and the Coach part under these Terms, and each has its own refund rules. We check this when your order comes in. An order for the Coach alone from a company that has neither done nor bought a Mapping is not accepted. We email you, there is no contract, and we cancel the subscription before anything is charged for the Coach.

(h) We may offer to invoice you instead of selling through Link. We decide whether to, and we do not offer it publicly. If we do, paragraph 7(m) applies.

2. What we provide

The AI Adoption Coach is a subscription service that guides your company through adopting AI in its own way and at its own pace. Your company does the work and makes every decision. The service is fully automated. An AI agent prepares what it delivers. It includes:

Discovery. Discovery starts from the list your team agrees on the prioritization page of your client page. Your team reviews the opportunities from your Mapping report, combines or adds items, ranks them and agrees the list. Your team sets the priority, not the AI. The day your team first agrees the list is the "agreement date", or 30 days after the report-ready day if it has not agreed by then (paragraph 7(b)). Your first month of the Coach counts from it (paragraph 8(h)). During Discovery we ask your staff what we need to know, build the inventory of AI in use, and finish with the opportunity list your team agreed and a KPI shortlist. We use only your own company's Mapping report and the answers behind it. If we have deleted the answers under the Mapping Terms, we use the archive copy of your Mapping report that we keep. If we no longer hold the archive copy either, you give us your own copy.
Every week. A bundled question to the people we need answers from goes out on the weekday your team chose in the priorities session, Monday unless it picks another, with one reminder on unanswered questions (in your time zone). A brief for each KPI owner on their own KPIs goes out four working days after the bundled question is sent.
Every month. A Roll-up for your Sponsor on the last Friday, which is also the written Monthly Review.

What you should have, in order. These are 2 checkpoints, in this order. They depend on your staff answering and on your Sponsor and AI Lead (both defined in section 3) making the decisions that are theirs.

First checkpoint: the inventory of AI tools in use and who owns each one, the opportunity list your team agreed and the KPI shortlist.
Second checkpoint: once your Sponsor has confirmed your first KPIs, each KPI owner has received a brief on their KPIs with the evidence behind it.

The service watches, asks and recommends. It never acts in your systems. Every recommendation needs a person at your company to approve it and carry it out. It does not build, deploy or operate AI systems for you. Anything of that kind is a separate proposal.

You can add new candidates to your opportunity list at any time, and your team can change its agreed list on your client page. Each change sends an email, and the service uses the changed list from its next weekly run. It costs nothing extra and does not change the term. The fee is not charged per project.

3. Files and access

(a) The service does not read inside your systems. Your KPI figures come from the answers your KPI owners give to our questions and from files you email to the address we give you. For each KPI that comes from a file, you name the person who sends it (the file owner) and the day it is due. We read only files sent that way. The service never writes to your systems.

(b) A file can be a CSV or Excel file, a PDF or a photo, up to 10 MB.

(c) You confirm a Sponsor, the one executive who holds the subscription and approves the decisions the service flags, and an AI Lead, who handles the day-to-day work with the service: judgment calls, approvals and replies to your staff's questions. Your AI Lead is the coordinator you named for your Mapping, unless you name someone else.

(d) We read each file as data, not as instructions. A figure read from a PDF or photo is sent to its file owner to confirm before it is used. A file that does not fit what we expect is not used, and its owner is told. If a file has not arrived by its due day, we ask its owner for it in their next weekly questions.

(e) A KPI is a number that shows whether one of your AI projects is working. A KPI is optional and belongs to one project on the list your team agreed on. A project with no result you can count does not need a KPI. After your first Coach month, your Sponsor chooses which projects get a KPI. Each chosen project's KPI owner is the person your team named as its owner on the list. The KPI owner proposes what is measured, today's figure (required), the target, and where each week's figure comes from. Your Sponsor confirms the proposal or sends it back with a note, and we track a KPI only after your Sponsor has confirmed it. The KPI owner proposes any later change to a target, and your Sponsor confirms the change in the same way.

4. Where it runs

The service runs on a DigitalOcean server in Singapore that we host for you. Our clients share that server and its database. Row-level security in the database keeps your data apart from every other client's (Schedule 1, section 5).

5. AI output and your decisions

(a) The service is prepared by an AI agent. Nothing it drafts takes effect until a person at your company approves it.

(b) The material we provide is information for your management. It is not legal, financial, tax or HR advice. Decisions about AI in your business, and what you do with the material, are yours.

(c) You agree not to use the material as the only basis for a decision that significantly affects an individual staff member, including evaluation, discipline, pay or employment status. The service does not rank or tally named individuals.

(d) We do not promise any saving, headcount change or business result.

(e) The service tracks the measures (KPIs) you choose, and only for those of your AI projects that have a measurable result. Each KPI owner (paragraph 3(e)) proposes how their project is measured, including the target, and your Sponsor confirms the proposal. The service reports the figures and suggests next steps. It never says that AI caused a change in a figure.

6. Support

(a) The service is what section 2 lists. It is included in the fee.

(b) You can send questions about the material we provide and how it is produced to [email protected].

(d) A fault in our own system, or a mistake of ours, is not charged. If the service misses a run, sends a wrong message or fails because of something on our side, we put it right.

(e) If you have a question or problem about a payment, a receipt, a charge or a refund, contact Link support at https://support.link.com/topics/sold-through-link. The exception is a cancellation before work starts under paragraph 7(g), which you send to us. If you have a question or problem about the service, email [email protected].

7. Fees and payment

(a) Prices are in US dollars before tax, and the checkout may show the total in your local currency. If it does, the local amount can change from one monthly payment to the next with the exchange rate. Except as paragraph (j) says, where local tax applies to the sale, Link works out the tax at checkout, collects it, pays it over and adds it on top of the fee, and checkout shows the total before you pay. You pay the whole amount shown, with no deduction. Where it is needed, Link also collects your tax registration number at checkout. Any tax you must account for on your side, including tax on a purchase from abroad, is yours to deal with and does not reduce the fee.

(b) The monthly fee is paid monthly in advance. Checkout takes your card and starts a free period, and no Coach payment is taken at purchase. The first Coach payment is taken on the agreement date, and that payment starts your first month. If the Mapping is part of your first purchase, you pay the Mapping fee at checkout. After the first Coach payment, Link charges the fee in advance on the same day each month until you cancel (paragraph 8(b)). The "report-ready day" is the day we email you that your Mapping report is ready on your client page, which is also the day the prioritization page opens to your team. If your Mapping report was already delivered before you bought the Coach, the report-ready day is the day you buy, the prioritization page opens to your team that day, and we email you then to set your priorities. If your team has not agreed its list, we email reminders 7 days and 21 days after the report-ready day. 30 days after the report-ready day the agreement date falls anyway: your first Coach payment is taken and your first month starts then, and the service's weekly email to your Sponsor asks for the session. The checkout, and the receipt and invoice for each payment, come from Link, shown as "Sold through Link". The receipt and invoice show our business name. Except as paragraph (j) says, we do not send an invoice.

(d) Fees are refundable only as paragraph (g) says. If checkout does not complete, there is no contract (section 1(b)). If a payment fails, including your first Coach payment, we may pause the service until it is paid. If Link cancels the subscription because payments keep failing, paragraph 8(i) applies.

(e) We do not credit any fee paid for an AI Adoption Mapping against an AI Adoption Coach fee. This is so also when you buy the Mapping together with the Coach in your first purchase.

(f) The monthly fee depends on your band, as the checkout page states. Your band is set by the number of active people on your list. Your list is the list of people at your company whom the service emails (Schedule 1, section 1), and a person is active while they are on it. How many people work at your company does not matter. You choose a band when you buy. Your first payment is for the band that fits the people on your list on the agreement date, including the owner of each project your team agreed. That band can be lower or higher than the one you bought. If your team has not agreed its project list by then, your first payment is for the band you bought, or a higher band if people you added take your list above the band you bought. Each later monthly payment is set by the most people who were active on your list at any time since the previous monthly payment, so adding or removing people just before a payment date does not lower it. To add a person, your Sponsor or AI Lead emails [email protected]. If your list stays within your band, we add the person at once at no charge. If adding the person takes your list into a higher band, we email you the new monthly price and the charge for the rest of the current monthly period. When you confirm by email, we add the person and charge the higher band from the day they join, pro-rated for the rest of the current monthly period (the difference between the higher band and the band you have already paid, for the days left), and the higher band from the next payment. We change your subscription to the higher band in Stripe after your email agreeing to the new price. You cannot change your band yourself. Your Sponsor or AI Lead can also change your list on your client page. Only they can sign in to it. If a change there takes your list into a higher band, the change screen shows the new number of people and the new monthly price before you save. Pressing "Save changes" confirms the change. The email we send about the change restates the new number of people and the new monthly price, and is copied to [email protected]. We charge the higher band as above and update your subscription. For a change made on the page, this replaces the confirming email above. If you add people before the agreement date, any higher band starts on the agreement date, with no part-month charge. You can remove a person at any time. We stop emailing anyone who leaves your company or asks us to stop. We do not refund any part of a month you have already paid for. To replace a person, your Sponsor emails us the name of the replacement. The replacement takes the same place, projects and KPIs, and the price does not change. If your list goes above 100 people, the AI Adoption Coach is by quote from the next monthly payment: email [email protected]. The service does not stop automatically.

(g) Refunds. Work starts on or after the agreement date, when our system first sends you, or anyone at your company, after you buy it, an analysis, a request for feedback or answers (including the first Discovery question), or a reply to an email or question from you or your staff. Welcome, receipt, account and setup emails do not count, and neither do emails about your Mapping or about the prioritization page. Until work starts you may cancel by emailing [email protected]. If you cancel before the agreement date, the Coach ends and costs nothing, because no Coach payment has been taken, so there is no Coach refund. If you cancel after we have taken your first Coach payment but before work starts, we refund that payment in full, including any tax charged on it, through Stripe. If you want to cancel, email us as soon as you decide. After work has started, fees are not refundable, unless the law requires it, paragraph (i) applies, or we agree otherwise in writing. We also refund any amount charged to you twice or by mistake. For any other refund or payment problem, contact Link support at https://support.link.com/topics/sold-through-link. Stripe's own rules can let it refund a payment within 60 days of the original payment in some cases, and Stripe handles card disputes, so we cannot promise that a payment will stay paid. If a payment is refunded or reversed after work has started, we may pause the service, as in paragraph (d). If you have a real problem with the service, email [email protected] (paragraph 6(e)). Link's refund rights are in addition to ours (paragraph (i)). We may give Link and Stripe the records of your order and these Terms.

(h) Link sells the subscription to you as the merchant of record, and your receipt and your statement show it as "Sold through Link". We, Tigerwave Pte. Ltd., provide the service and are the party to these Terms for what we deliver. Link's customer terms, including its terms for purchases Sold through Link (https://link.com/terms), apply to your payment, to your payment method and to managing your subscription in your Link account, and you should read them. Where they deal with payment, billing, tax or refunds, they take precedence over these Terms. Link is not responsible for the service itself.

(i) Link can refund a payment within 60 days of the purchase, whatever these Terms say about refunds, if for example you did not receive what you bought, what you received is significantly not as it was described, or the payment was charged twice or without your permission. These rights are in addition to your rights under paragraph (g), and paragraph (g) does not limit them. Where our refund rules in paragraph (g) are stricter than Link's refund policy (https://support.link.com/questions/sold-through-link-refunds), Link's refund policy applies. If Link refunds a payment in line with its policy, we do not dispute the refund.

(j) If you buy as a business in Singapore, Link does not work out or collect tax on the sale. For that sale we issue the invoice in our name. To make this work, you choose the business option at checkout and give your tax registration number where checkout asks for it.

(k) Stripe or Link can decide, even after we have started selling, that the AI Adoption Coach does not qualify for Link, or they can suspend or end our use of Link. If that happens, or if Stripe stops offering Managed Payments for the Coach, we stop using Link for the Coach. For payments after that, Link no longer collects tax, and we are responsible for any tax due. We may ask you to move the subscription to us or to another payment provider, on the same terms and at the same fee, and we tell you by email. If Stripe transfers the subscription to us, you then pay us directly under these Terms, and we issue the receipt and invoice. If you do not want to move, you can cancel without charge.

(l) Stripe handles any dispute you open with your bank or card issuer and may decide it without us. Please email [email protected] before you open a dispute, so that we can look at a problem with the service.

(m) If we invoice you instead of selling through Link, you accept these Terms by paying the first invoice, whose covering email names the AI Adoption Coach Terms (and the AI Adoption Mapping Terms, if the Mapping is part of your first purchase). There is no signing step. The service, these Terms and Schedule 1 are the same as for a buyer who buys through Link. The differences are these. (i) We, not Link, issue the invoices and take payment, by the payment method each invoice states. Your band, the fee and its currency are those on the invoice. Prices on an invoice are in US dollars before tax. Any tax we must charge on the sale is added on top of the invoice amount, and the invoice shows it. You pay the whole amount invoiced, with no deduction. Any tax you must account for on your side, including tax on a purchase from abroad, is yours to deal with and does not reduce the fee. (ii) We invoice monthly, in advance. You pay the first invoice in full before anything starts. The start date (paragraph 8(h)) is the day we receive that payment. If the Mapping is part of your first purchase, the first invoice is for the Mapping fee only. We invoice the first Coach month on the agreement date (section 2). That invoice covers the first month, counted from the agreement date. You pay it in full before the Coach work starts. We send no Coach invoice before the agreement date. If we already delivered your Mapping, your payment of the first Coach invoice accepts these Terms under paragraph 1(h) and this paragraph (m). Each later invoice is due before the month it covers begins. (iii) Paragraphs (h), (i), (j), (k) and (l) do not apply, because Link is not involved. (iv) You cancel by written notice to [email protected] (paragraph 8(b)). The subscription ends at the end of the monthly period you have already paid for, or at once if you cancel before the agreement date. (v) We make any refund under paragraph (g) to the account that paid. (vi) If an invoice is not paid by its due date, we may pause the service until it is paid (paragraph (d)). (vii) If adding a person takes your list into a higher band (paragraph 7(f)), we send an invoice for the difference between the higher band and the band you already paid. We pro-rate that invoice for the rest of the current monthly period. We send it after you agree to the new price by email. For a change on your client page, we send it after you press "Save changes". Later invoices are for the higher band. We change the band in our invoices, not in Stripe. (viii) Paragraph 9(e) applies to the details you give us for the invoice, and we use them in the same way. Questions about an invoice or a payment: [email protected]. A buyer who pays later than this, or has a minimum term, buys on a signed proposal (paragraph 1(a)), which these Terms do not cover.

8. Term and ending

(a) A subscription you buy online has no minimum term. It is billed monthly, in advance. A minimum term applies only if a signed proposal under section 1(a) states one.

(b) You can cancel at any time through Link. The subscription ends at the end of the monthly period you have already paid for, and the service keeps running until then. We do not refund the rest of that period, except as paragraph 7(g) says. If you cancel before the agreement date, the subscription ends at once and costs nothing, because no Coach payment has been taken. There is no Coach refund (paragraph 7(g)). Written notice to us has the same effect. We may end the subscription by giving you 30 days' written notice.

(c) Either of us may end the subscription at once by written notice if the other materially breaches these Terms and does not put it right within 14 days of being told.

(d) When the subscription ends we stop the service and stop reading anything you send us. At your choice we return an export of your records and knowledge within 30 days, delete your data and confirm the deletion in writing, or both (Schedule 1, section 9).

(e) Fees already due stay due.

(f) Not used.

(g) If the subscription ends, you keep everything we have delivered up to then, including your opportunity list, the briefs for your KPI owners and the Roll-ups for your Sponsor. You may carry on any unfinished work yourselves, or start the subscription again later.

(h) The start date is the day you complete checkout. The subscription begins then, with a free period, and no Coach payment is taken. If the Mapping is part of your first purchase, you pay the Mapping fee at checkout. The first Coach payment is taken on the agreement date (section 2), and that payment starts your first month. After that, Link charges the next month in advance one month after the agreement date, and then on the same day each month. Link emails you about the free period and your first payment, and those emails come from Link. Nothing is charged for the Coach before the agreement date.

(i) If you delete your Link account, or Link cancels the subscription for a reason of its own (for example because payments keep failing), the subscription ends. To use the service again, you buy a new subscription.

9. Your information

(a) Schedule 1 sets out how we process personal data for you. In it you are the controller and we are the processor. These are the roles Singapore's Personal Data Protection Act (PDPA) calls the "organisation" and the "data intermediary", and other data protection laws name them in their own words.

(b) Your information stays yours. We use it only to provide the service to you and for the staff review in paragraph (f). We do not use it to train any model or for any other client.

(d) Each of us keeps the other's non-public information confidential and uses it only for the subscription (and, for us, the staff review in paragraph (f)), for three years after the subscription ends. This does not apply to information that is public, was already known to the other side, or must be disclosed by law.

(e) Link takes your payment and sends your receipt and invoice. We never see or store your payment details. Link collects your company name, company address, contact name, email address and tax registration number (where checkout collects it) at checkout and gives them to us. We use them to email you about the subscription, to run the service for you, to keep our accounts and client records, and to meet our legal duties. We collect no individual staff data at checkout. We keep these details and our payment records for as long as our accounting and tax duties require. For any personal data in these details, we decide how it is used, within the purposes in this paragraph. We handle it in line with the data protection laws that apply, including Singapore's Personal Data Protection Act 2012. Link and Stripe decide for themselves how they use the personal data they collect from you, under their own terms. We keep our record of your order and of your acceptance of these Terms for as long as our legal and accounting duties require, even if you delete your Link account or ask Link to delete your data.

(f) Named people at Tigerwave may read the results and reports that the service has delivered to you, and the records built from your staff's answers, to check the quality of the service and to improve the product. They may do this only while we hold that data (Schedule 1, section 9). Raw staff replies are not part of the staff review. A staff review does not change what we delivered, and paragraph (d) applies to it.

10. Ownership

(a) You own your information and the material we produce for you from it. You may use that material inside your organisation and with your professional advisers.

(b) We keep our methods, playbooks, prompts, tools, templates and know-how, and any improvement to them that is not specific to you.

11. Our responsibility

(a) We provide the service with reasonable skill and care.

(b) We make no other promise about the service, to the extent the law allows.

(c) Our total liability for any claim connected to the service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect or consequential loss or for lost profit. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.

12. Not used

This section is not used.

13. Changes to these Terms

We may update these Terms for future orders. The version in force on the date you complete checkout applies to your order. Each version shows the date it takes effect at the top.

14. Law

Singapore law governs these Terms and the checkout page. If there is a dispute, email [email protected] first. Each of us will try in good faith to settle it for 30 days before starting court proceedings. This does not stop either of us asking a court for an urgent order. The courts of Singapore have exclusive jurisdiction. If the law of your country gives you rights that cannot be excluded by agreement, these Terms do not take those rights away.

15. Contact

Questions about these Terms or your information, and notices and requests under them: [email protected]. Questions about a payment, a receipt or a refund: Link support, https://support.link.com/topics/sold-through-link.

Schedule 1: Data Processing

This schedule is part of the Terms. Accepting the Terms by buying also accepts this schedule.

Schedule 1, section 1: Roles

For the personal data processed in the service, you are the controller (the organisation under the PDPA). Tigerwave is the processor (the data intermediary under the PDPA), and processes personal data only on your behalf. Your documented instructions are this Schedule, the checkout page, the staff review in paragraph 9(f) of the Terms, and the configuration you approve at onboarding: the approved question set, the cadence, the owned KPIs and the files you email us, and the list of staff who may be asked. A change to any of these is a new instruction only when your AI Lead or Sponsor approves it.

Schedule 1, section 2: Details of processing

Subject matter: operating the service for you (asking staff work questions, keeping your records and knowledge, reading the files you send us, drafting briefs and recommendations). Duration: the subscription plus the return-and-deletion period in section 9. Personal data: staff names, work email addresses, job titles and reporting lines, staff answers to work questions, and work files or KPI data you send us that contain personal data. Data subjects: your employees and contractors, and incidentally customers or suppliers named in files you send us. Sensitive personal information is not intended to be processed and is handled under section 6(c) if it appears. Location: our DigitalOcean server in Singapore, in a database shared with our other clients and kept apart from theirs (section 5), with processing by the providers in Annex A, including the United States (Anthropic).

Schedule 1, section 3: Instructions and lawfulness

(a) We process personal data only on your documented instructions, including for any transfer to another country.

(b) We tell you immediately if we believe an instruction breaks the PDPA or another data protection law that applies, and may pause that processing until you confirm or change it.

(c) You are responsible for having a lawful basis, giving staff the privacy notice before processing starts (Annex C), running a privacy impact assessment where required, registering with your data protection regulator where required, and meeting any rules that apply to you on sending personal data across borders. We support this by naming destinations and providers in Annex A.

Schedule 1, section 4: Confidentiality

Everyone we authorise to process your personal data is bound by confidentiality obligations no less protective than these Terms.

Schedule 1, section 5: Security

(a) We keep the measures in Annex B in place and appropriate to the risk.

(b) All clients share one database. Row-level security in the database keeps each client's data apart. The database applies it to every connection the service makes, so one client cannot read or change another client's data.

Schedule 1, section 6: Safeguards specific to this service

(a) No sole-basis decisions about individuals: the outputs are recommendations to your managers, every recommendation is approved by a human with authority to decide it before it takes effect, and you do not use them as the sole basis for a decision that significantly affects an individual staff member.

(b) No individual performance reporting: outputs report on initiatives, KPIs and items, never as rankings or tallies of named individuals.

(c) Sensitive personal information (for example health, religion, union membership, government identifiers) in a staff reply is flagged, not stored in your records or knowledge, and referred to your AI Lead for human handling.

(d) Raw staff answers are visible only to your AI Lead by default. Only summaries your AI Lead approves become available more widely.

(e) Replies are treated as data, not instructions: nothing in a staff reply can change who is asked, what is asked, or any setting.

Schedule 1, section 7: Providers

(a) You authorise the providers in Annex A.

(b) We give you 30 days' written notice before adding or replacing one. You may object on reasonable data-protection grounds within that period; if we cannot resolve it you may end the affected service without penalty.

(c) We bind each provider to data-protection obligations no less protective than this Schedule and remain responsible for their performance.

Schedule 1, section 8: Assistance, records and audit

(a) We help you respond to data subject requests (access, correction, erasure, objection) within 5 business days of your request, including finding and deleting a named person's replies.

(b) We give you the information reasonably needed to show compliance with this Schedule, help with privacy impact assessments, and allow an audit or inspection by you or your appointed auditor on reasonable notice, no more than once a year unless a breach has occurred.

Schedule 1, section 9: Return and deletion

At the end of the subscription, at your choice, we return an export of your records and knowledge within 30 days, delete all of your personal data including copies and confirm the deletion in writing, or do both. You can also ask for a full export of your data at any time. If the service stops, you choose between an export of your data and deletion of it. Encrypted backups expire within their 30-day retention cycle and are destroyed at expiry. We keep data only where the law requires us to.

Schedule 1, section 10: Personal data breaches

(a) We notify you within 24 hours of becoming aware of, or reasonably believing there has been, a personal data breach affecting your data. That leaves you time for your own notification to the regulator and data subjects.

(b) The notice describes, as far as then known, the nature of the breach, the data and data subjects affected, the likely consequences and the measures taken or proposed, and we update you as we learn more and cooperate with your notifications.

Schedule 1, section 11: Cross-border transfers

(a) You authorise transfer of personal data to the destinations in Annex A: Singapore (hosting and backups) and the United States (model processing by Anthropic, and email delivery by Resend).

(b) We ensure each recipient is bound by legally enforceable obligations giving protection comparable to the data protection law that applies to you and the PDPA.

Annex A: Providers

DigitalOcean, LLC: Hosting the service and its database; encrypted backups (Spaces). Location: Singapore. Personal data: All service data, encrypted at rest.
Anthropic, PBC: Model processing (reading replies, drafting briefs and recommendations). Location: United States. Personal data: Staff replies and content from files you send us. Anthropic deletes what we send within 30 days and does not use it for training.
Resend, Inc.: Sending and receiving question emails from [email protected]. Location: United States. Personal data: Staff email addresses, message content.

Not providers: monitoring that receives no personal data (UptimeRobot heartbeats).

Annex B: Security measures

One shared database for all clients, with row-level security that keeps each client's data apart. The database applies it to every connection the service makes.
Secrets encrypted on the server; the decryption key never leaves that server.
Nightly encrypted backups; 30-day retention; a restore tested at onboarding. You can ask for a full export of your data at any time, and if the service stops, you choose between an export of your data and deletion of it.
The service never writes to your systems.
Separation between the component that reads staff replies and the component that sends messages, with separate credentials.
Staff answers restricted to the AI Lead by default; outputs filtered by recipient in code.
Monitoring of every scheduled run.
Pinned software versions, tested before release to clients.
Access by Tigerwave personnel limited to named people who need it to run the service, check its quality or improve the product (Terms, paragraph 9(f)).

Annex C: Staff privacy notice

See the AI Adoption Coach Staff Privacy Notice. You issue it to staff before processing starts. It covers the kickoff notice, the standing notice and the one-line notice on every question.

Annex D: Who can see what

Raw staff answers: the part of the service that reads replies, and your AI Lead on the approval page. The part that writes messages never sees them.
What the service extracts from answers (status, number, date, a short summary) and the records built from it: the part that writes messages and your AI Lead. Anyone else sees an item only where it is labelled for them, and the service checks that before every send.
Summaries your AI Lead has approved: the people your AI Lead approves them for.
KPI brief: the KPI owner, for their own KPIs and their open recommendations.
Monthly Roll-up, which is also the Monthly Review: your Sponsor.
Questions and reminders: the person asked.
Settings, run records and the monthly operations pack: Tigerwave, limited to named people who need them to operate the service (Annex B).
Results and reports after delivery: named people at Tigerwave, for the staff review in paragraph 9(f) of the Terms. Raw staff replies are not part of it.

Annex E: How long we keep data

Everything the service stores for you sits in our shared database, kept apart from other clients' data, so the periods below apply there.

Raw staff answers: for the life of the subscription, visible only as Annex D sets out, then deleted when we delete your data at the end (section 9).
What the service extracts from answers, and your records and knowledge: for the life of the subscription. At the end you choose an export, deletion or both (section 9).
Sensitive personal information in a reply: the content is not stored. A flag row (who, which question, which category, when) is kept for the life of the subscription.
Run logs: they carry identifiers and event types only, never message bodies, reply text or values read from files, and are deleted with the rest of your data at the end.
Backups: encrypted, nightly, kept for 30 days and then destroyed.
Deletion: when we delete your data we confirm it in writing (section 9). The last backup that holds it expires within 30 days after that.
Other uses: your data is never used to train any model or for any other client.