AI Adoption Mapping Terms

1. About these Terms

1.1 These Terms apply to each AI Adoption Mapping (the "Mapping") that Tigerwave Pte. Ltd. (UEN 202625880G), trading as TigerTiger ("we", "us"), provides to the company or other business whose name is entered at checkout ("you"). We provide the Mapping. You buy it online from Sold through Link, LLC ("Link"), an affiliate of Stripe, which sells it to you as the merchant of record. These Terms apply to a Mapping bought online through checkout. A Mapping provided under a signed proposal or an invoice is governed by that document.

1.2 In these Terms, "team leads" means the people who manage your teams' work and initiatives, usually one for each team. It does not mean everyone in your organisation. You decide who your team leads are.

1.3 You accept these Terms by paying for the Mapping through the buy button on our website, which says: "By buying, you agree to the AI Adoption Mapping Terms and confirm you're authorised to buy for your company." You buy the Mapping from Link. These Terms are the contract between you and us for the Mapping, and it starts when your payment to Link completes. If the payment does not complete, there is no contract. We keep a record of the version of these Terms you accepted, the time, and the email address you used. We keep that record for as long as our legal and accounting duties require, even if you later delete your Link account or ask Link to delete your data.

1.4 The person who buys the Mapping confirms that they are authorised to buy the Mapping for you and to accept these Terms on your behalf, and that the details given at checkout are correct.

1.5 We sell the Mapping only to businesses, for their business use. By buying, you confirm that you are buying it for the purposes of your business and for no personal, family or household purpose.

1.6 These Terms, together with the description of the Mapping and the price shown at checkout, are the whole agreement between you and us about the Mapping. They replace anything said or written before you paid. Your purchase from Link is also covered by Link's terms for purchases "Sold through Link" (clause 4.6). Where those terms deal with payment, billing, tax or refunds, they take precedence over these Terms. For everything else, including what we deliver, these Terms apply. If the checkout page and these Terms disagree, these Terms apply, except for the price and currency, which are the ones shown at checkout. Only you and we can enforce this agreement. No one else has any right to enforce it under the Contracts (Rights of Third Parties) Act 2001.

1.7 Buying the Mapping online has the same effect as a signature on paper.

1.8 Notices and requests under these Terms may be given by email. An email counts as written notice wherever these Terms ask for notice in writing. We send notices to the email address given at checkout. You send notices and requests under these Terms to [email protected].

2. What we provide

The Mapping is an automated online product. Your team leads answer an online survey, an AI agent analyses the answers, and we deliver the Report as a PDF and on a page that you sign in to. After your payment completes, we email a setup link to the email address you gave at checkout. We provide:

• a setup page behind that link, where you add your team leads, choose the one person who gives the pay ranges, and set the date by which you want the answers in;
• a status page, whose link we email to you when you finish the setup page, showing who has answered and what the Report is still waiting on;
• a personal online survey link for each team lead you add;
• one online pay-range survey, completed by the one person you choose; and
• one written report for your management team (the "Report").

We do not build or run anything for you. A custom build is a separate service, sold by proposal and invoice, and is not part of the Mapping.

3. What you provide

3.1 Through the setup link, you give us the names and work email addresses of the team leads and of the person who gives the pay ranges, and you set the date by which all answers should be in.

3.2 You and your team give us answers that are honest and as complete as you can make them.

3.3 Give pay as a range for each role. Do not give us the salary of any named person.

3.4 You are responsible for telling the people you name that their answers will be shared with us, used for the Report and, in anonymised form, used as clause 6.10 describes, and you confirm that you may give us their details.

3.5 We build the Report once every answer is in, or earlier as clauses 3.7 and 3.8 say. Because that depends on when the answers arrive, we do not promise a date for the Report.

3.6 Once you have finished the setup page, and while answers are missing, the status page shows who has answered and what the Report is still waiting on. If answers are still missing after the date you set, we email you to say that answers are late, naming each person who has not answered, and we remind those people.

3.7 At any time after the date you set, you, or the coordinator you named on the setup page ("your coordinator"), can ask us by replying to our email to build the Report from the answers we have received. If you ask, we build the Report from the answers we have, we email you and your coordinator as clause 3.11 says, and the Report says which answers are missing. If you ask before any team lead has answered, we hold your request and build the Report as soon as the first team lead answers. If answers are still missing 30 days after the date you set, we email you to remind you of this option.

3.8 If answers are still missing 90 days after the date you set:

(a) If at least one team lead has answered, we email you and your coordinator to say what happens next, as clause 3.11 says, and we then build the Report from the answers we have received. The Report says which answers are missing. A Report built this way is full delivery of the Mapping (clause 4.5(f)).

(b) If no team lead has answered, we do not close the Mapping. We stop reminding your team, and we email you and your coordinator to ask whether you still want the Mapping. The survey links stay open. If a team lead answers later, we email you and your coordinator as clause 3.11 says, and 14 days after that first answer we build the Report from the answers we have received, or sooner if you or your coordinator ask. The Report says which answers are missing.

(c) While no team lead has answered, we email you and your coordinator again 6 months after the date you set, and once more one month before we close the Mapping (11 months after the date you set).

(d) If no team lead has answered 12 months after the date you set, we close the Mapping without a Report and email you and your coordinator to say that we have closed it. We then treat the day we close it as the day we delivered the Report for the purposes of clause 6.6. The fee is not refunded (clause 4.5), but you can ask for one free restart (clause 3.9).

3.9 One free restart:

(a) If we closed the Mapping without a Report under clause 3.8(d) or 3.12, you, or your coordinator, can ask us for a restart by emailing [email protected] within 12 months after the day we closed it.

(b) A restart costs nothing. We send fresh survey links, or a new setup link if you never finished the setup page. You set a new date by which you want the answers in, and clauses 3.5 to 3.8 apply again from that new date. If we send you a new setup link, clause 3.12 applies again, counted from the day we grant the restart. The old survey links stay closed.

(c) A restart continues the same Mapping, so you do not pay again. You get one restart only. If no team lead answers after the restart and we close the Mapping again under clause 3.8(d) or 3.12, the fee is still not refunded and there is no further restart.

(d) By the time you ask, we may have deleted Your Information under clause 6.6, including the names and work email addresses of your team leads. If we have, you give them to us again through the new setup link. The six months in clause 6.6 start again from the day we deliver the Report or close the restarted Mapping.

3.10 Late answers:

(a) Answers that reach us before we start building the Report are included in it. This applies even after you or your coordinator ask for the Report under clause 3.7, after the 90 days in clause 3.8 have passed, and during the 14 days in clause 3.8(b). Answers that arrive after we start building are not added.

(b) Once we have delivered the Report, later answers do not change it, and we do not owe you an updated Report.

3.11 Building on incomplete answers:

(a) We need answers from at least one team lead to build a Report. Pay ranges on their own are not enough, because they are one part of the Report. Beyond that there is no minimum number of answers. A Report built on the answers received is full delivery of the Mapping (clause 4.5(f)).

(b) We email you and your coordinator when a team lead's answer starts the 14 days in clause 3.8(b). We also email you and your coordinator, at that time or before, when we start building a Report under clause 3.7, 3.8(a) or 3.8(b) while some answers are missing. Each email says how many of the people we asked have answered, and names each person whose answers are missing.

(c) In clauses 3.5 to 3.12, "answers are in" means at least one team lead has answered, and "no answers" means no team lead has answered.

3.12 If you do not finish the setup page:

While the setup page is unfinished, we email you a reminder with your setup link 1 month and 6 months after your payment completes, and once more 11 months after it. If you have not finished the setup page 12 months after your payment completes, we close the Mapping without a Report and email you to say that we have closed it. The fee is not refunded (clause 4.5), but you can ask for one free restart (clause 3.9). We then treat the day we close it as the day we delivered the Report for the purposes of clause 6.6.

4. Fee and payment

4.1 The fee is the price shown at checkout when you pay, in the currency shown there. Checkout may show the price in your local currency. It covers one Mapping for your company, for any number of team leads.

4.2 The price shown at checkout is the fee. Except as clause 4.8 says, where local tax applies to the sale, Link works out the tax at checkout, collects it, pays it over and adds it on top of the fee, and checkout shows the total before you pay. You pay the whole amount shown, with no deduction. Where it is needed, Link also collects your tax registration number at checkout. Any tax you must account for on your side, including tax on a purchase from abroad, is yours to deal with and does not reduce the fee.

4.3 You pay the whole fee to Link at checkout, by card or another payment method that checkout offers. The checkout, your receipt and your invoice come from Link, shown as "Sold through Link". The receipt and invoice show our business name. Except as clause 4.8 says, we do not send an invoice, and nothing more is due for the Mapping.

4.4 You pay before we start. We send the setup link once your payment has completed.

4.5 Refunds:

(a) Once work has started, the fee is not refundable, except as clauses 4.5(c) and 4.7 say. Work starts when we send the first survey link to one of your team leads.

(b) Until work has started, you may cancel by emailing [email protected], and we refund the whole fee, including any tax charged on it, through Stripe. If you want to cancel, email us straight after paying. A cancellation email that reaches [email protected] before we send the first survey link counts, even if we send the link before we handle the request.

(c) We refund the fee if we are unable to deliver the Report for a reason on our side. We also refund any amount charged to you twice or by mistake.

(d) A delay in the answers, fewer answers than you hoped for, a Mapping closed without a Report, or not using the setup link does not entitle you to a refund.

(e) Refunds go back to the payment method you paid with. If you have a question or problem about a payment, a receipt, a charge or a refund, contact Link support at https://support.link.com/topics/sold-through-link. The exception is a cancellation under clause 4.5(b), which you send to us. If you have a question or problem about the Mapping itself, email [email protected]. Stripe handles any dispute you open with your bank or card issuer and may decide it without us. Please email [email protected] before you open a dispute, so that we can look at a problem with the Mapping. We may give Link and Stripe the records of your order and these Terms. Clause 4.7 says when Link can refund a payment.

(f) We do not refund or reduce the fee in part. A Report built from the answers received under clause 3.7 or 3.8 is full delivery of the Mapping, even though it lists the answers that are missing.

4.6 Link sells the Mapping to you as the merchant of record, and your receipt and your statement show it as "Sold through Link". We, Tigerwave Pte. Ltd., provide the Mapping and are the party to these Terms for what we deliver. Link's customer terms, including its terms for purchases Sold through Link (https://link.com/terms), apply to your payment, and you should read them. Link is not responsible for the Mapping itself.

4.7 Link can refund a payment within 60 days of the purchase, whatever these Terms say about refunds, if for example you did not receive what you bought, what you received is significantly not as it was described, or the payment was charged twice or without your permission. These rights are in addition to your rights under clause 4.5, and clause 4.5 does not limit them. Where our refund rules in clause 4.5 are stricter than Link's refund policy (https://support.link.com/questions/sold-through-link-refunds), Link's refund policy applies. If Link refunds a payment in line with its policy, we do not dispute the refund.

4.8 If you buy as a business in Singapore, Link does not work out or collect tax on the sale. For that sale we issue the invoice in our name. To make this work, you choose the business option at checkout and give your tax registration number where checkout asks for it.

4.9 Stripe or Link can decide, even after we have started selling, that the Mapping does not qualify for Link, or they can suspend or end our use of Link. If that happens, or if Stripe stops offering Managed Payments for the Mapping, we stop using Link for the Mapping. For sales after that, Link no longer collects tax, and we are responsible for any tax due. We may then sell the Mapping another way. For example, we may invoice you directly instead, or take payment ourselves through Stripe, and then we issue the receipt and invoice. The fee and clause 4.4 still apply. A Mapping you have already paid for is still provided under these Terms.

5. The Report is an estimate

The figures in the Report are estimates built from the answers you and your team gave us. An AI agent analyses the answers, scores the tasks and prepares these estimates. We build the Report from those answers as they were given. We do not check them against your records. Where answers conflict with each other, or look incomplete or unlikely, the Report records the conflict or doubt as a finding and leaves the answers as they were given. Where answers look rushed or careless, the Report may mark them as low confidence. The figures are shown as hours freed and the number of full-time people's worth of time those hours add up to. We do not promise any saving, headcount change or business result. What you do with the Report is your decision.

6. Your information

6.1 "Your Information" means the names and work email addresses you give us in the setup page, the survey answers and the pay ranges. "Checkout Details" means your name, email address, company name and billing details (including your tax registration number where checkout collects it) that Link collects at checkout and gives us, and the record of your payment.

6.2 Your Information stays yours. We use it to run the Mapping for you and to produce the Report, and for nothing else, except as clauses 6.10 and 6.11 allow. If your company buys the AI Adoption Coach, we may also start that company's Coach Discovery from its own Report and, while we still hold them, the answers behind it, never from any other company's. We use the Checkout Details to sell and deliver the Mapping, to email you about it, to keep our accounts and to meet our legal duties.

6.3 Who can see Your Information: named people at Tigerwave (clause 6.11), the service providers in 6.4, and your own management team through the Report.

6.4 We use these service providers to run the Mapping:

• Google (Workspace: Gmail), which sends some of your emails;
• Anthropic (Claude, in the United States), the AI model provider that helps score tasks and prepare the estimates;
• DigitalOcean (servers in Singapore), which host the survey pages, the database that holds Your Information, and the page where you read the Report;
• Resend (in the United States), which sends our automatic emails;
• Cloudflare, which protects our website forms from automated abuse;
• Link (Stripe Managed Payments), which sells the Mapping to you, takes your payment and sends your receipt and invoice. We never see or store your payment details. Link and Stripe decide for themselves how they use the personal data they collect from you, under their own terms; and
• Xero, which holds the record of your payment in our accounts. It holds no survey answers.

6.5 We do not sell Your Information. We use Anthropic under its commercial terms. Under those terms what we send is not used to train its models.

6.6 We keep Your Information while the Mapping runs and for six months after we deliver the Report. If your company has an AI Adoption Coach subscription, we keep Your Information and the Report for as long as it lasts. The six months then start on the later of the day we deliver the Report and the day the subscription ends. We then delete Your Information, and confirm in writing if you ask, unless you ask us in writing to keep it for longer or the law requires us to keep it. At the same time, we delete the Report and every copy of it that we hold, except one archive copy of the Report as a PDF. About one month before that date, we email you and your coordinator the Report as a PDF attachment. If that email does not reach you, the date does not change. We keep the archive copy for two years after the day we delete Your Information. It holds the Report only, never the answers behind it. We use it for our own records and, as clause 6.2 allows, to start your company's Coach Discovery, and for nothing else. You can ask us by email to delete the archive copy sooner. We then delete it and confirm in writing. Any copy of Your Information, of the Report or of the archive copy in our backups, wherever held, is removed within 30 days after we delete the item it copies. We keep the Checkout Details and our payment records for as long as our accounting and tax duties require. Anonymised data under clause 6.10 is not Your Information, so this clause does not apply to it. If your company's AI Adoption Coach subscription has ended, you can ask us by email to delete Your Information and the Report sooner. We then delete them, except the archive copy under this clause, and confirm in writing.

6.7 For personal data in Your Information, you decide how it is used and we process it only to run the Mapping for you, to make anonymised data under clause 6.10 and for the staff review in clause 6.11. Pay ranges are given for a role. If a named person's pay is included anyway, we handle it as personal data. For personal data in the Checkout Details, we decide how it is used, for the purposes in clause 6.2. We handle all personal data in line with the data protection laws that apply to it, including Singapore's Personal Data Protection Act 2012.

6.8 We use reasonable security measures. If we confirm unauthorised access to Your Information, we tell you within 24 hours so that you can meet your own notification duties.

6.9 Each of us keeps the other's non-public information confidential and uses it only for the Mapping (and, for us, as clause 6.11 allows), for three years after the Mapping ends. This does not apply to information that is public, was already known to the other side, or must be disclosed by law.

6.10 Research and publishing, using anonymised data:

(a) We may use the answers from many Mappings, in anonymised and combined form, across many clients, for research and for articles and other material we publish about how companies use AI. To anonymise, we remove company names, people's names, email addresses and departments, and anything in the free-text answers that could identify you or a person.

(b) We publish a finding only if it is drawn from at least 5 different clients. We never name you or any person, and we reword quotes so that they cannot be traced back to you or to a person.

(c) Anonymised data is not Your Information. Because no one can be identified from it, we may keep it after the deletion in clause 6.6, and clause 6.9 does not apply to it.

(d) You can opt out at any time by emailing [email protected]. From that point your answers stay out of any analysis we run. Material we have already published stays published.

6.11 Staff review to improve the product: named people at Tigerwave may read Your Information and the Report after we deliver the Report, to check the quality of the Mapping and to improve the product. They may do this only while we hold them under clause 6.6. A staff review does not change a Report we have delivered (clause 3.10(b)), and clause 6.9 applies to it.

7. Ownership

7.1 You own Your Information and, once we deliver it, the Report. You may use the Report inside your organisation and with your professional advisers.

7.2 We keep our methods, survey questions, templates, prompts, tools and know-how, and any improvement to them that is not specific to you.

8. Our responsibility

8.1 We provide the Mapping with reasonable skill and care.

8.2 We make no other promise about the Mapping or the Report, as far as the law allows.

8.3 Our total liability for any claim connected to the Mapping is limited to the fee you paid for the Mapping. We are not liable for indirect or consequential loss or for lost profit. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.

9. Ending

9.1 The Mapping ends when we deliver the Report, when we close it without a Report under clause 3.8(d) or 3.12, or when we refund the fee under clause 4.5. A restart under clause 3.9 reopens the Mapping.

9.2 Work starts when we send the first survey link to one of your team leads, which is why the fee is not refundable after that (clause 4.5).

9.3 These clauses continue after the Mapping ends: 3.9, 3.10, 6.6, 6.9, 6.10, 6.11, 7, 8, 10 and 11.

10. Changes to these Terms

We may update these Terms for future orders. The version in force when your payment completes applies to your order. Each version shows its number and date at the top.

11. Law

11.1 Singapore law governs these Terms.

11.2 If there is a dispute, email [email protected] first. Each of us will try in good faith to settle it for 30 days before starting court proceedings. This does not stop either of us asking a court for an urgent order.

11.3 The courts of Singapore have exclusive jurisdiction.

11.4 If the law of your country gives you rights that cannot be excluded by agreement, these Terms do not take those rights away.

12. Contact

Questions about these Terms or your information, and requests under them: [email protected]. Questions about a payment, a receipt or a refund: Link support, https://support.link.com/topics/sold-through-link.